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After our team had contacted the casino, it was discovered that the penalty had been applied in error. The casino had reimbursed the player’s balance with the confiscated amount and had apologized. The player confirmed the receipt of the funds and considered the matter to have been resolved.
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The operator will update the player’s balance if there are technical errors in the game. It’s worth noting that some casinos behave the opposite and add a subparagraph stating that “the player should be aware of the possibility of losing funds due to technical errors”. Thus, this subparagraph shows the care of JoyCasino for its customers. JoyCasino has contracts with well-known studios and emerging developers. The gambling software is regularly tested, but the results are not published anywhere.